Refunds
Refund policy
14 days, no questions asked. Last updated July 24, 2026.
The policy
If you're not happy with Vestal Pro for any reason, email support@vestalapp.com within 14 days of a charge and we'll refund it in full, no questions asked. This applies to both the monthly and annual plan.
Refunds are processed back to the original payment method, typically within a few business days, and handled by Paddle (our Merchant of Record) on our behalf.
After 14 days
Past the 14-day window we don't offer partial or pro-rated refunds — cancelling stops future billing, and you keep Pro access until the end of the period you already paid for. If something's genuinely gone wrong on our end (a billing error, a feature that didn't work as described), email us anyway; we'll deal with it case by case rather than hide behind the calendar.
Cancelling
Cancel anytime from the dashboard's Plan section — no retention flow, no "are you sure" maze, and no requirement to contact support first. You keep Pro access until your current billing period ends, then your account switches to Free automatically.